Ida Louise, LLC ("Ida Louise," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit idalouisedesigner.com, purchase our products, join our VIP text program, or otherwise interact with us.
By using our website or services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect information you provide directly to us, information we collect automatically, and information from third parties.
Information You Provide
- Contact Information: Name, email address, phone number, shipping address, billing address.
- Account Information: Username, password, preferences, Whatnot or other social platform usernames you choose to share.
- Order Information: Items purchased, order history, payment information (processed by our payment provider — we do not store full credit card numbers).
- Consignment Information: Item details, photos, pricing preferences, bank account or payment information for payouts.
- Communications: Messages you send us through email, contact forms, or text messages.
Information Collected Automatically
- Device and Browser Data: IP address, browser type, operating system, referring URLs, access times, pages viewed.
- Cookies and Tracking: We use cookies and similar technologies to recognize returning visitors, remember preferences, and analyze site traffic. You can disable cookies through your browser settings.
- Analytics: Aggregated data about how visitors use our site, via analytics providers.
Information From Third Parties
- Information from platforms we integrate with (Shopify, Whatnot, Instagram, TikTok, etc.) if you interact with us through those channels.
- Information from our SMS service provider (SimpleTexting) about your text subscription status.
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Manage consignment relationships and payouts
- Communicate with you about your orders, consignments, account, or customer service inquiries
- Send promotional text messages (only if you have opted in — see Section 4)
- Send marketing emails (you can unsubscribe anytime via the link in any marketing email)
- Personalize your shopping experience
- Improve our website, products, and services
- Detect and prevent fraud or abuse
- Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We share information only as described below:
| Recipient | Purpose |
|---|---|
| Shopify (payment and e-commerce provider) | Order processing, payment handling |
| Shipping carriers (USPS, UPS, FedEx, etc.) | Order fulfillment and delivery |
| SimpleTexting (SMS provider) | Facilitating our text message program |
| Google (Drive, Sheets, Workspace) | Internal operations, analytics |
| Make.com (automation platform) | Data syncing between our internal systems |
| WordPress / Hostinger (website host) | Website operation |
| Legal authorities | When required by law, court order, or subpoena |
| Business successors | In the event of a merger, sale, or reorganization |
Mobile Information: No mobile information (your phone number or SMS content) will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except for the necessary opt-in data required to facilitate the SMS service.
4. Text Message (SMS/MMS) Program
Our VIP text program is offered through our SMS provider, SimpleTexting. When you opt in (by texting our keyword, submitting a form, or otherwise providing express written consent), we collect:
- Your mobile phone number
- The date and method of your opt-in
- Your IP address (for web-based opt-ins)
- Any name or additional data you provide at opt-in
How We Use SMS Data:
- To send you promotional messages about live shows, pop-up events, new arrivals, and exclusive offers
- Up to 4 messages per month
- Message and data rates may apply
Your Rights:
- Text STOP to opt out at any time
- Text HELP for assistance
- Email idalouiseboutique@gmail.com to request deletion of your SMS data
Consent to receive promotional text messages is not a condition of purchasing any product or service.
5. Cookies and Tracking
We use cookies and similar technologies for the following purposes:
- Essential Cookies: Required for the site to function (e.g., keeping items in your cart).
- Analytics Cookies: Help us understand how visitors use the site.
- Preference Cookies: Remember your settings and preferences.
You can control cookies through your browser settings. Blocking certain cookies may affect site functionality.
6. Data Retention
We retain your personal information only as long as necessary to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:
- Order and transaction records: 7 years (for tax and accounting purposes)
- SMS subscription records: until you unsubscribe, plus a reasonable retention period for compliance
- Website analytics: aggregated data may be retained indefinitely
- Marketing communications: until you unsubscribe
7. Data Security
We take reasonable measures to protect your personal information, including encryption in transit, access controls, and vendor due diligence. However, no system is 100% secure, and we cannot guarantee absolute security.
8. Your Rights and Choices
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correct: Request that we correct inaccurate information
- Delete: Request deletion of your personal information (subject to legal retention requirements)
- Opt out: Unsubscribe from marketing emails or text messages at any time
- Restrict processing: Limit how we use your information
To exercise any of these rights, contact us at idalouiseboutique@gmail.com.
9. California Residents
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the "sale" of personal information (we do not sell personal information).
To exercise these rights, contact us at idalouiseboutique@gmail.com.
10. Children's Privacy
Our website and services are not directed to children under 18. We do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently collected such information, please contact us immediately.
11. Third-Party Links
Our website may contain links to third-party websites, including Whatnot, Instagram, TikTok, Poshmark, Facebook, and others. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of every site you visit.
12. International Users
Ida Louise, LLC is based in the United States. If you are accessing our website from outside the U.S., your information will be transferred to and processed in the United States, where privacy laws may differ from those in your country.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be communicated through our website or by email where appropriate. Your continued use of our services after changes take effect constitutes your acceptance of the revised policy.
14. Contact Us
Questions, concerns, or requests regarding this Privacy Policy? Contact us:
Ida Louise, LLC
Attn: Privacy
Mooresville, North Carolina
Email: idalouiseboutique@gmail.com