We sell through two collections and they have different return terms. Check which one your item came from — it is shown on your order confirmation.
All Gallery sales are final.
Every Gallery piece is a single item. It is authenticated in-house, photographed from every angle, measured, and described in detail before it is listed. There is only ever one, and when it sells it is gone.
Because of that, we would rather answer your questions before you buy than after. Email idalouiseboutique@gmail.com with anything you want to know — more photos, exact measurements, condition detail, the story of the piece. We answer every message.
Two exceptions, and we mean them.
If your item arrives damaged or materially not as described, email us within 3 days of delivery with photographs. We will make it right — return, replacement where possible, or refund.
If a piece is ever shown not to be authentic, we refund you in full. No time limit. Every Gallery piece is authenticated by Ida Louise before it is listed, and we stand behind every one of them.
Returns accepted within 7 days of delivery.
To start a return, email idalouiseboutique@gmail.com within 7 days of your item being delivered. We will confirm and send return instructions.
Refunds go back to your original payment method once the item has been received and inspected. Please allow up to 10 business days for it to appear.
The Gallery and The Shop are fulfilled separately, so an order from each is two separate orders with two separate shipments — and two separate returns, if it comes to that. See our Shipping page.
idalouiseboutique@gmail.com — Monday to Friday. We answer every message.